A cloud account throttled (429 / rate-limit) is amber RATE LIMITED, not red OFFLINE

2026-10-25: RESI showed OFFLINE 15 times during services while the stream was fine: Resi's cloud was
rate-limiting the account Companion's resi-studio-cues (player every 3 s, cues every 5 s) shares with
ProdDash's Resi cues.

Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>

schema.py

@@ -548,7 +548,7 @@ GLOSSARY = {
     "check the device or the cable": [
         "NO PING", "NO ANSWER", "UNREACHABLE", "LINK DOWN", "NO GATEWAY", "NO DISK", "FULL", "LOW", "BATT", "INTERF",
         "RF MUTE", "HUNG - POWER CYCLE IT", "NO NETWORK CHECK POWER", "STILL DOWN", "REFUSED", "LOGIN", "BLIP",
-        "NOT REACHABLE", "DISK",
+        "NOT REACHABLE", "DISK", "RATE LIMITED",
     ],
     "the READY page: what is not ready yet (hold the key to fix it or look again)": [
         "TO DO", "ALL DONE", "TAP WHEN DONE", "TAP WHEN SET", "NOT DONE", "DONE", "NOT SET UP", "CHECKING",

status_panel.py

@@ -230,6 +230,10 @@ def conn_result(snap, label, now, service_only=False):
         return Result(OK)
     if cat == "warning":
         return Result(WARN, short_reason(c.get("message"), "WARNING"), service_only=service_only)
+    if cat == "error" and re.search(r"\b429\b|rate.?limit", c.get("message") or "", re.I):
+        # A cloud service throttling the account (Resi, 2026-10-25: "rate-limiting this account (429)" every few
+        # minutes, Companion and ProdDash share it): the device itself is fine, so amber, not OFFLINE.
+        return Result(WARN, "RATE LIMITED", service_only=service_only)
     if cat == "error":
         return Result(ERR, short_reason(c.get("message"), "OFFLINE"), service_only=service_only)
     return Result(WARN, "STARTING", service_only=service_only)

tests/test_status_panel.py

@@ -348,6 +348,14 @@ class TestChecks(unittest.TestCase):
             self.assertIn(f, CONFIG["auto_fix"]["fixes"])
         self.assertIn("midiEnabled -bool false", CONFIG["fixes"]["atem_midi"]["run"])
 
+    def test_a_rate_limited_cloud_account_is_amber_not_offline(self):
+        """2026-10-25: Resi throttled the shared account (429) every few minutes; the stream was fine."""
+        self.snap.conns["resi-studio-cues"] = {"id": "r", "enabled": True, "category": "error",
+                                               "message": "Resi is rate-limiting this account (429)"}
+        tiles, _ = run_steps(sp.Engine(CONFIG), self.snap, self.now, 4)
+        self.assertEqual(tiles["resi"]["x"], "RESI\nRATE LIMITED")
+        self.assertNotEqual(level(tiles["resi"]), "err")
+
     def test_resi_audio_silent(self):
         """An input stuck at the meter floor (2026-10-25: the Resi AJA passed no Dante audio and nothing said so):
         red while a deck records (a service is on); between services the Resi send is quiet on purpose."""